I need to change the "boilerplate" links in help desk email
I finally got my outgoing help desk email working, but now I have a problem with its content. An example sent to a test user follows:============A new comment has been added. Please reply to this email...
View ArticleHelpdesk with Exchange
I'm trying to get Helpdesk email up and running, but failing. I've pointed incoming and outgoing email addresses at the server, but receive:Error on outgoing settings: Unexpected response from the...
View ArticleA particular type of call to SpiceWorks
Dear Experts We are emailed a log from a particular application every night. This call automatically gets logged to SW. Is there a rule etc that we can create so that this call is automatically...
View ArticleSending a ticket to an external email address
I just had a phone call from my IT Director asking if Spiceworks could do something - and It can't!! (Unbelievable, I know!) He wants to send a few separate tickets, in their entirety to another...
View Articleconfigurin helpdesk feature
How to configure help desk as per my organization requirement
View ArticleWorking The IT Help Desk
The Spiceworks desktop makes working the IT Help Desk easy. You can monitor status, create reports, change ticket details, and track activity associated with every ticket in the system. Table Of...
View ArticleHelp Desk Notifications
How Do The Help Desk Email Notifications Work? Users and/or admins may be alerted via email when tickets are submitted or comments are added to tickets. Users will be notified anytime a non-private...
View ArticleIT Help Desk Overview
Table Of Contents Frequently Asked Questions Can I merge duplicate tickets? Just open the duplicate ticket, click the down arrow next to the Close button and select Close as Duplicate (the ticket must...
View ArticleYour views on my feature request...
I just had a brainwave - does this seem like a good thing for Spiceworks to include in a future release?? Or does anyone know of any plugins that do this (I couldn't find...
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