I just had a phone call from my IT Director asking if Spiceworks could do something - and It can't!! (Unbelievable, I know!)
He wants to send a few separate tickets, in their entirety to another company for them to look at the tickets.
I first suggested printing the ticket to a PDF - but that doesn't include the attachments - and he wants to send them too. I then suggested using the web portal and giving the outside company a login to Spiceworks, but didn't seem keen on that either.
He want's a way of sending the whole ticket, including all attachments, to an email address of his choosing... can anyone think of a way, or is this going to have to become a feature request??
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A feature request has now been added - go spice it up!
http:/