Table Of Contents Frequently Asked Questions Can I merge duplicate tickets? Just open the duplicate ticket, click the down arrow next to the Close button and select Close as Duplicate (the ticket must be assigned first for this to be available). Now select the original ticket from the list, or search for it if it isnt listed. Can I assign tickets to specific queues? allows you to create queues for tickets that will automatically populate with the tickets that meet your requirements. Can I add a help desk only role? I dont want my help desk techs in the inventory section. You can choose Help Desk admin as an option when adding a new admin. Or add them as a Help Desk Tech to only let them see tickets that have been assigned to them Can users submit screenshots in their ticket? Sure, your users can press a hot-key and have a screenshot...
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