How Do The Help Desk Email Notifications Work? Users and/or admins may be alerted via email when tickets are submitted or comments are added to tickets. Users will be notified anytime a non-private comment (a Response, rather than a private Note) is made to the ticket. Admins must set up their account to receive email notifications. Receiving email notifications: Navigate to Settings → User Accounts Find the Email Notifications column in the user table and check Help Desk next to the users you want to receive Help Desk notifications. Or select All to receive the Help Desk notifications, alerts and weekly updates.Emails are sent only if both outgoing and incoming email settings are configured (see note below). If outgoing settings are not configured, no emails will be delivered. For more information on setting up Spiceworks to send email, .Once email settings are configured properly, emails will be sent depending on the settings specified in the Help Desk Settings. You can access the Help Desk Settings through Settings → Help Desk Settings.You can also determine who gets notified for which events in Help Desk Settings. Notifications are sent for the following reasons: Ticket is opened Ticket is assigned/accepted Comment is posted to ticket Ticket is closed Ticket is closed as duplicate Ticket is re-opened Here is a chart showing exactly who is notified for what events: How Do I Keep Spiceworks From Sending Me Emails? Emails from the Spiceworks Community are completely separate from notifications from Spiceworks, the application. If you want to stop receiving emails from the Community, youll need to access the in your profile and unsubscribe there. To stop receiving alert and help desk notifications from the app: From the app, navigate to Settings. Select User Accounts. Mouse over the email notifications column for your user entry and make sure none of the boxes are selected.If youre not the head honcho of your Spiceworks installation, you might want to check with whoever is before stopping your notifications. NOTE: Incoming email settings are not strictly required. If only outgoing email settings are configured, then Force send confirmation emails in the email pro settings will need to be set to on. In this case the confirmation email is sent to the user, but the users reply by email is not delivered to the Spiceworks application. The Admin should update the template for the confirmations emails to tell the users that they should not reply to the ticket by email.
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