Dear Experts
We are emailed a log from a particular application every night. This call automatically gets logged to SW. Is there a rule etc that we can create so that this call is automatically deleted from the Helpdesk system and no one is notified? We had an instance where by we had a corrupt email sent over to the Helpdesk system, and the Helpdesk could not reply back to the sender, so the email kept on getting bigger and bigger until SW server ran otu of disk space.
I shall be very keen to hear from you.
Regards
Rajeev
