The Spiceworks desktop makes working the IT Help Desk easy. You can monitor status, create reports, change ticket details, and track activity associated with every ticket in the system. Table Of Contents Using The Spiceworks Ticket Summary Table The ticket summary table is a quick and easy way to see listings of specific tickets in the Help Desk. You can see all tickets, or something as specific as tickets that require a purchase. It also has sorting capabilities and the ability to highlight a ticket to see more details. Click on the Help Desk tab. Use the drop-down menu in the top left to select a ticket queue. Click on the column headings to sort the data in the table. Click on a row in the table to see ticket details in the Ticket Detail window in the bottom half of the page. You can add new queues to the list by creating . Run...
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