How Do The Help Desk Email Notifications Work? Users and/or admins may be alerted via email when tickets are submitted or comments are added to tickets. Users will be notified anytime a non-private comment (a Response, rather than a private Note) is made to the ticket. Admins must set up their account to receive email notifications. Receiving email notifications: Navigate to Settings → User Accounts Find the Email Notifications column in the user table and check Help Desk next to the users you want to receive Help Desk notifications. Or select All to receive the Help Desk notifications, alerts and weekly updates.Emails are sent only if both outgoing and incoming email settings are configured (see note below). If outgoing settings are not configured, no emails will be delivered. For more information on setting up Spiceworks to...
↧
